Article
HUBUNGAN PELAYANAN PERAWAT DENGAN KEPUASAN PASIEN DI POLIKLINIK UM SELAMA PANDEMI COVID-19
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ABSTRACT
The COVID-19 pandemic has had a major impact on various sectors, one of which is the health
sector. The evaluation results showed that there were service complaints during the COVID-19 pandemic at the General
Poly at Polyclinic of Malang State University (UM). The main indicator to know the quality of nurse services is patient
satisfaction. Therefore, the purpose of this research is to analyze the relationship of nurse services with patient
satisfaction at the General Poly at Polyclinic of Malang State University (UM). The study uses a correlational research
design with a quantitative approach, with a cross sectional study. Sampling techniques using non-probability
sampling techniques with quota sampling approach in general poly outpatient populations at Polyclinic of Malang State
University (UM) during the COVID-19 pandemic between the month of September - Oktober 2021 as many as 82
respondents. The results showed that nurse services showed a moderate category of 74 respondents (90.24%) and
patient satisfaction showed a moderate category of 67 respondents (81.70%). Based ontheresults of the statistical test
pvalue (0.000) <α (0.05), then H0 is rejected andH1 is accepted. This means that there is a strong relationship between
nurse services and patient satisfaction levels. Therefore, there needs to be a consistent improvement of services so that
patient satisfaction can be achieved. One of them is by paying special attention to the standards of nursing services that
have been set by the Polyclinics of Malang State University (UM).
Kata Kunci : Quality ofservice; Satisfaction; Covid-19.
Detail Information
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artikel
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| Penulis | |
| Student ID | |
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| Kode Prodi PDDIKTI | |
| Edisi | |
| Departement |
Profesi Ners
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| Kontributor | |
| Bahasa |
Indonesia
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| Penerbit | StiKes Maharani Malang : Malang., 2022 |
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| Subyek | |
| No Panggil |
R 2022 NERS
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| Copyright |
STIKes Maharani Malang
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| Doi |