Skripsi
HUBUNGAN PELAYANAN PERAWAT DENGAN KEPUASAN PASIEN RAWAT JALAN POLI UMUM DI POLIKLINIK UNIVERSITAS NEGERI MALANG (UM) SELAMA PANDEMI CORONAVIRUS DISEASE-2019 (COVID-19)
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ABSTRACT
Rifai, Nanang. 2022. The Relationship between Nurse Service with Satisfaction of General Poly Out Patients at Polyclinic of Malang State University (UM) During Coronavirus Disease Pandemic 2019 (COVID-19). Thesis. Bachelor of Nursing Study Program, Maharani Health Collage. (1) Ns. Sih Ageng Lumadi. M.Kep. (2) Sismala Harningtyas, S.ST., M.Pd.
The COVID-19 pandemic has had a major impact on various sectors, one of which is the health sector. The evaluation results showed that there were service complaints during the COVID-19 pandemic at the General Poly at Polyclinic of Malang State University (UM). The main indicator to know the quality of nurse services is patient satisfaction. Therefore, the purpose of this research is to analyze the relationship of nurse services with patient satisfaction at the General Poly at Polyclinic of Malang State University (UM). The study uses a correlational research design with a quantitative approach, with a cross sectional study. Sampling techniques using non-probability sampling techniques with quota sampling approach in general poly outpatient populations at Polyclinic of Malang State University (UM) during the COVID-19 pandemic between the month of September - Oktober 2021 as many as 82 respondents. The results showed that nurse services showed a moderate category of 74 respondents (90.24%) and patient satisfaction showed a moderate category of 67 respondents (81.70%). Based ontheresults of the statistical test pvalue (0.000) <α (0.05), then H0 is rejected andH1 is accepted. This means that there is a strong relationship between nurse services and patient satisfaction levels. Therefore, there needs to be a consistent improvement of services so that patient satisfaction can be
achieved. One of them is by paying special attention to the standards of nursing services that have been set by the Polyclinics of Malang State University (UM).
Keywords: Quality ofservice, Satisfaction, Covid-19
Detail Information
| Item Type |
Skripsi
|
|---|---|
| Penulis |
Nanang Rifai - Personal Name
|
| Student ID |
2014314201103
|
| Dosen Pembimbing |
Ns Sih Ageng Lumadi, S.Kep M.Kep - - Dosen Pembimbing 1
Sismala Harningtyas S.ST., M.Pd - - Dosen Pembimbing 2 |
| Penguji | |
| Kode Prodi PDDIKTI | |
| Edisi |
Published
|
| Departement |
Keperawatan
|
| Kontributor | |
| Bahasa |
Indonesia
|
| Penerbit | StiKes Maharani Malang : Malang., 2022 |
| Edisi |
Published
|
| Subyek | |
| No Panggil |
R 2022 KEP
|
| Copyright |
STIKes Maharani Malang
|
| Doi |